Legal information, privacy and service terms

Service provider

IT-Meistras.lt – technician Konstantinas, operating under individual activity certificate No. 1366350.

Business / workshop address: Lazdynėlių g. 8, Vilnius. Phone: +370 666 89299. Email: info@it-meistras.lt.

Privacy Policy

Only personal data that you provide when requesting a service is processed, for example your name, phone number, email address, fault description and other information you choose to provide. Technical data required for website security may also be processed, while analytics or advertising performance data is processed only in accordance with your consent choices.

Purposes and legal bases. Enquiry data is processed to respond, arrange and provide services, take steps before entering into a contract and perform the contract. Data required by law is processed to meet legal obligations. Technical security data may be processed on the basis of legitimate interests. Analytics and advertising measurement data is processed according to your consent choices.

Retention. Data is kept only for as long as necessary for the relevant purpose, potential claims or disputes and for any periods required by applicable accounting or other laws. Enquiries that do not become service orders are not retained longer than reasonably necessary to complete the communication.

Recipients. Hosting, email, security, analytics or advertising technology providers may process data to the extent necessary to provide their services. Where Google Analytics / Google Ads tools are used, processing depends on your cookie choices and the applicable Google terms.

Your rights. Under the GDPR, you may request access, correction, deletion or restriction, object to processing, and where applicable receive or port your data, as well as withdraw consent at any time. Contact info@it-meistras.lt. You also have the right to complain to the Lithuanian State Data Protection Inspectorate.

Cookie Policy

The website uses necessary technologies required for operation and to remember privacy choices. Optional analytics and advertising measurement technologies are controlled according to your selection.

Google Analytics. May be used to evaluate website traffic and performance. Google Ads / GTM. May be used to measure advertising results and conversion actions. Consent Mode v2 passes choices through analytics_storage, ad_storage, ad_user_data and ad_personalization.

Consent is not a condition of receiving repair services. You can change your choice at any time at the bottom of the main page via “Change cookie settings”.

Service Terms

Computer diagnostics, repair, maintenance, upgrades and related IT services are provided in Vilnius and, where possible, remotely.

Prices. The website lists fixed service prices or starting (“from”) prices. Where a final price cannot reasonably be determined in advance, it depends on the fault, scope of work and required parts. Additional labour and parts are agreed after diagnostics and before they are supplied. The €20 visit and diagnostics offer applies to the visit / diagnostics / pickup and return conditions expressly described on the website, but does not include repair labour or parts unless explicitly agreed otherwise.

Orders. The scope of work, preliminary or final price and timing are agreed by phone, email or another agreed method. Additional work is performed only after it has been agreed with the customer.

Distance and off-premises contracts. Consumers retain statutory rights, including the right to withdraw from a distance or off-premises contract where that right applies. If a consumer expressly asks for performance to begin before the withdrawal period has expired, statutory exceptions and an obligation to pay for the service already performed may apply.

Warranty. The applicable warranty period and conditions are communicated according to the work performed and parts used. The warranty does not limit statutory consumer rights.

Complaints and disputes. Complaints may be sent to info@it-meistras.lt or Lazdynėlių g. 8, Vilnius. If a consumer dispute cannot be resolved directly, the consumer may contact the Lithuanian State Consumer Rights Protection Authority.